Effective service delivery is not only the process of exchanging values, the performance of other supporting activities is even more important. Among these activities are provision of information and advice, responsiveness to customer needs, handling complaints and common courtesy. It is understandable, that all these activities are easier to perform when delivery is full – serviced or at least half- serviced. When participation of customer is increased the involvement of trained personnel is limited to minimum. In this situation customer must have access to information they need, way to express complains and give recommendation if they have one in their mind.
Each of the next three body paragraphs is well organized. Each paragraph starts with a transition word or phrase and includes one example that supports the thesis. The body paragraphs cite specific examples from the passage, and then explain how those examples support the important point. The author uses three difference examples: statistics, ethics, and vocabulary, to prove why the ACLU’s argument is better supported. These examples are different from one another and show that the author understands what makes an argument weak or strong.
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